Welcome to Study Site Defenders! We want you to be completely satisfied with your purchase, and we understand that sometimes returns are necessary. Please read our Refunds and Returns Policy carefully to understand your rights and responsibilities when returning a product purchased from us.
1. Eligibility:
- To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it.
- Returns must be initiated within [number of days] days of receiving your order.
2. How to Initiate a Return: To initiate a return, please follow these steps:
- Contact our customer support team at johnathan@studysitedefenders.com to request a return authorization.
- Provide your order number and reason for the return in your email.
- Our customer support team will provide you with further instructions on how to return your item.
3. Return Shipping:
- You will be responsible for paying the return shipping costs.
- Shipping costs are non-refundable.
- If you receive a refund, the cost of return shipping will be deducted from your refund.
4. Refunds:
- Once your return is received and inspected, we will
- process your refund within [number of days] days.
- Refunds will be issued to the original method of payment used for the purchase.
- Please note that it may take some time for the refunded amount to be reflected in your account, depending on your bank or credit card company’s processing times.
- 5. Exceptions:
- Certain items are not eligible for return or refund, including gift cards and downloadable software products.
- Products that have been used, damaged, or altered in any way may not be eligible for return.
- 6. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us immediately at johnathan@studysitedefenders.com.
- We will work with you to resolve the issue promptly, either by providing a replacement item or issuing a refund.
- 7. Contact Information: If you have any questions or concerns about our Refunds and Returns Policy, please contact us at:
- Email: johnathan@studysitedefenders.com
- Address: 123 Building, Nassau, New Providence
- 8. Changes to Policy: We reserve the right to update or modify this Refunds and Returns Policy at any time without prior notice. Any changes will be effective immediately upon posting the updated policy on our website.
- Last Updated: May 10th, 2024
- By making a purchase from Study Site Defenders, you agree to abide by the terms of this Refunds and Returns Policy. Thank you for choosing Study Site Defenders for your blue light glasses needs.